Paydibs vs Billplz: Which is better for Seamless Checkout?

For any business operating online in Malaysia today, enabling smooth and secure payments is one of the most important parts of the business. A straightforward checkout experience isn’t just a convenience, it significantly impacts customer satisfaction and ultimately, your sales. 

With a rapidly growing digital economy, choosing the right payment gateway is a decision that should warrant careful consideration as it can be the difference between smooth business operations or endless headaches.

Two names often come up when discussing payment solutions in Malaysia are Paydibs and Billplz. Both offer distinct advantages and cater to different business needs.

Today, we will provide an in-depth look at what each platform brings to the table, helping fellow Malaysian business owners to decide which payment machine provider might be the better fit for your operations.

Introducing Paydibs and Billplz

Before we dive into the direct comparison, let’s get acquainted with our two contenders.

Paydibs

Paydibs positions itself as a robust platform providing a wide array of online and offline payment processing services. Their approach seems geared towards offering a more integrated solution for businesses looking to manage various payment channels, from e-commerce, vending machines to retail shops, and the likes.

Billplz

Billplz is well-known for its focus on simplifying payment requests, particularly through payment links and basic invoicing. It has gained popularity among small businesses, freelancers, and those who prioritise ease of use and a straightforward approach to collecting payments, especially via online banking.

1. Payment Options and Features

When evaluating payment gateway Malaysia options, the debate would always be centred around payment options and features, as it directly affects your customers’ ability to pay.

Paydibs

Paydibs provides a comprehensive range of widely used payment methods, particularly within its online and mobile application packages. This robust selection is designed to cater to a broad customer base and their preferred transaction methods.

• Online Banking (FPX)
• Credit/Debit Cards (Visa, Mastercard)
• E-Wallets (Touch ‘n Go, GrabPay, Shopee Pay)
• QR Payment
• Buy Now Pay Later  services (BNPL)
• International Payments (available for certain packages)

Billplz

Billplz shines in its ability to generate simple payment links and facilitate basic invoicing, making the process of requesting and collecting payments very straightforward, often without requiring a complex e-commerce website infrastructure.

• Online Banking (FPX)
• Credit/Debit Cards (Visa, Mastercard)
• E-Wallet  (Touch ‘n Go, GrabPay, Shopee Pay)
• Buy Now Pay Later Services (BNPL)

Both providers have similar payment coverage, but Paydibs offers international payments and QR options, making it great for businesses operating international business. On the other hand, Billplz hassle-free payment links and basic invoicing makes it fantastic for SMEs who do not need the complex integration.

2. Pricing Structure

Selecting a payment gateway often comes down to cost. It’s important to look beyond just the per-transaction fee and consider all potential charges, as these can add up differently depending on your business model.

Let’s examine the general pricing approach for each platform:

Paydibs Pricing Model

Paydibs operates with a package-based system, offering different structures for online, terminal, and mobile app usage. Their fees vary based on the chosen package, but several common elements and potential advantages can be observed:

Billplz Pricing Model

Billplz adopts a more simplified, transaction-focused pricing model, particularly noted for its competitive FPX rates. This model appeals to businesses prioritising cost-efficiency and straightforward payment methods.

*Additional activation may be required for Visa/Mastercard and Wallet on Basic/Standard plans.

Disclaimer: This comparison is based on publicly available information and is intended for informational purposes only. Businesses should contact providers directly to confirm current pricing and assess their specific needs.

3. Integration and Developer Experience

Connecting a payment gateway to your website or system needs to be straightforward and have seamless integration with business existing POS systems. 

Paydibs

• Offers APIs and developer documentation.
• Integrates with WooCommerce, Magento, and custom platforms.
• Offers SDKs and APIs for mobile app devs
• Real-time portal access for transaction tracking.
• Customer support available via hotline and ticketing.

Billplz

• Known for simplicity and clear API documentation.
• Offers plugins for platforms like WordPress/WooCommerce
• Minimal integration needed for basic payment links.

4. Security and Compliance

The security of transactions and compliance with regulations are non-negotiable for any payment terminal. Fortunately, both Paydibs and Billplz take security seriously.

Paydibs

• Adheres to PCI DSS standards.
• Compliant with Bank Negara Malaysia (BNM) and Paynet regulations.
• Implements fraud prevention measures.

Billplz

• Also regulated by BNM.
• Uses secure protocols and leverages the safety of banking systems via FPX.

5. User Experience (UX) and Customer Support

A smooth experience for both merchants and customers, along with reliable support, is paramount. When things go wrong, having a helpful customer support staff during a pinch is absolutely important. Just imagine the long-line of impatient customers and your payment terminal is down for hours on end, not a good look isn’t it? 

Paydibs

• Access to real-time  transaction reports and statements instantly.
• 24/7 hotline support
• Support includes email and phone assistance like WhatsApp

Billplz

• Offers a user-friendly dashboard for managing payments.
• Customer checkout flow is especially smooth for FPX.

Since both are local providers, that means you will real-time help and support in local Malaysian business operation hours.

6. Payout and Settlement Speed

The settlement period directly impacts your cash flow and operational liquidity. Different payment methods can have varying payout schedules, which is an important consideration. Businesses rely on cashflow and it’s an aspect that business owners should definitely consider.

Paydibs

• T+2 Days: This generally applies when Paydibs acts as the acquirer, handling the full processing of the payment. This is a common industry standard for credit card and e-wallet transactions.
• T+1 Day: When Paydibs acts solely as a gateway, routing transactions through an acquiring bank, funds can be disbursed faster, often within one business day, depending on the specific acquiring bank’s processes.

Billplz 

• FPX Transactions: For online banking (FPX) payments, Billplz offers next business day payouts for both Basic and Standard plans, providing rapid access to these funds.
• Card Transactions (Visa/Mastercard): Funds from card payments generally settle in T+2 business days.
  
• E-Wallet Transactions: Payout speeds for e-wallets vary. Maybank QRPay settles in T+2 business days. ShopeePay and TNG (Touch ‘n Go eWallet) payouts occur specifically on Every Wednesday and Friday.

Use Cases: Who Might Benefit More?

When Paydibs Might Be Your Ideal Choice:

• You’re a larger e-commerce store needing credit card, e-wallet, or international payment options.
• Your transaction volume qualifies for potential fee waivers.
• You need physical terminals or mobile payment app systems.
• You’re looking for a fully integrated multi-channel solution.

When Billplz Might Be Your Ideal Choice:

• You’re a freelancer, startup, or small business with low volume.
• You primarily collect payments via simple payment links or invoicing.
• Your transactions are mainly through FPX, and you want low fees.
• You prefer minimal technical setup and quick onboarding.

Paydibs vs. Billplz Summarised

Power Your Seamless Online Transactions

Choosing between Paydibs and Billplz isn’t about finding a universal “winner” but about identifying the best fit for your specific business needs. Both are strong contenders in the payment gateway Malaysia arena, offering reliable services.

Final Considerations:

• List Your Needs: Payment methods, volume, invoicing, recurring payments?
• Calculate Total Costs: Include setup, monthly, annual, and transaction fees.
• Test User Experience: Try merchant dashboards and checkout flows.
• Review Support: Understand available support channels and responsiveness.
  

For a broader perspective on other market options, you might find our recent article, Top 10 Payment Gateways in Malaysia, helpful.

By carefully evaluating these points, you can confidently select the payment gateway that empowers your business to provide a truly seamless checkout experience, facilitating growth and customer satisfaction.