Choose Your Local Payment Gateway: Paydibs vs Kiple for SMEs

Paydibs and Kiple are well-known payment gateways, both are recognised for their seamless integration and payment terminal serving both physical and online businesses alike.  

For Malaysian business, choosing local payment providers isn’t just a patriotic act, local business hours, language support and cultural familiarity all blend into one key advantage compared to international payment like Stripe. 

Today, we’ll simplify the complexities and present a straightforward comparison that addresses the nuances of each provider, ensuring you pick a solution that genuinely supports your business.

Paydibs: Agile and Innovation-Focused

Paydibs is a Malaysian fintech company known for its agile and innovative approach to payment solutions. Also recognised by Bank Negara Malaysia as a regulated payment service provider, Paydibs emphasizes flexibility and a broad spectrum of payment acceptance methods for businesses including restaurants, cafes and hotels.

Key Offerings of Paydibs:

• Comprehensive Online Checkout: Their Paydibs Checkout solution integrates effortlessly with various online platforms, supporting a wide range of payment options.
  
• Smart Terminal Solutions: Paydibs offers modern Smart Payment terminal options for in-store purchases. These are versatile devices that cater to different business needs.
• Mobile Payment App: A unique offering, this allows businesses to accept e-wallet and BNPL payments directly via a smartphone app, significantly reducing hardware costs for mobile businesses or pop-up stores.

Kiplepay: A Digital Ecosystem Player

Kiplepay Sdn Bhd, a subsidiary of Green Packet Berhad, operates as a regulated e-money issuer and merchant acquirer under Bank Negara Malaysia. It extends beyond just processing payments, aiming to provide a holistic digital ecosystem, which includes its own e-wallet, kiplePay.

• Integrated Payment Gateway: Kiplepay offers a complete payment gateway that supports diverse transaction types for online and offline merchants.
  
• e-Wallet Solutions: They operate their own e-wallet, kiple, allowing for quick and easy digital transactions. They also provide white-label e-wallet services, enabling businesses to launch their own branded e-wallets.
  
• In-Person Payment Terminals: Kiplepay provides payment terminal devices for brick-and-mortar stores, ensuring seamless physical transactions. These terminals are designed for efficiency and ease of use.

A Head-to-Head Feature Comparison

When choosing a local payment gateway, comparing the practical features each provider offers is paramount. Let’s look at how Kiplepay and Paydibs stack up across key functionalities.

1. Supported Payment Methods

The variety of payment options directly impacts your customer reach and sales conversions. Therefore, choosing the right payment provider is important to your success and cash flow.

“For businesses targeting the increasingly popular BNPL market or requiring broader international payment reach, Paydibs presents a notable advantage in its payment method diversity.”

2. Online Payment Solutions & E-commerce Integration

Seamless integration with your online storefront is essential for a smooth customer experience.

Kiplepay’s Online Capabilities:

• Offers a customizable online payment gateway designed for various e-commerce platforms and mobile applications.
• Aims for straightforward integration processes, helping businesses get their online payment processing up and running quickly.

Paydibs’ Online Capabilities:

• Provides a robust Paydibs Checkout solution that integrates effortlessly.
• Offers readily available plugins for popular e-commerce platforms, such as WooCommerce and Magento.
• Their API and SDKs ensure flexible and deep integration for custom-built online stores.

3. In-Person Payment (POS) Options & Hardware

For businesses with physical locations, the payment terminal is the heart of in-store transactions.

Kiplepay’s In-Person Solutions:

• Provides dedicated payment terminal devices.
• These terminals are built for efficiency and security in retail environments, offering a complete solution for physical card and QR transactions.

Paydibs’ In-Person Solutions:

• Smart Terminals: Offers modern payment terminal options for in-store purchases, with choices for both rental and outright purchase.
• Mobile App: An innovative solution that allows merchants to accept e-wallet and BNPL payments directly via a smartphone.

4. Unique Features & Value-Adds

Beyond the core functionality, these features can provide a competitive edge for your business.

Kiplepay’s Distinctive Features:

• White-Label e-Wallet: Businesses can launch their own branded e-wallet and even a Visa Prepaid Card, fostering brand loyalty.
• High Wallet Limits: White-label e-wallets can have limits of up to RM30,000, catering to higher value transactions.
• Merchant Revenue Expansion: Optional features for various services, including bill payments, road tax renewal, and logistics services.
• Real-Time Reporting: Comprehensive dashboards provide immediate insights into transactions, supporting better business decisions.

Paydibs’ Distinctive Features

• Zero Signup Fees: No upfront signup fees for local Malaysian merchants on specific packages, lowering the barrier to entry.
• Faster Settlement: Offers efficient T+1 to T+2 settlement periods, which can significantly improve a business’s cash flow.
• Comprehensive Fraud Prevention: Employs advanced fraud management systems and maintains PCI DSS compliance for secure operations.
• Flexible Hardware: Offers versatile options for payment terminal acquisition, including rental, purchase, and the cost-saving mobile app solution.

Read more: Paydibs vs ToyyibPay: Custom or Simple Payment Integration?

A Detailed Cost Comparison for Your SME

Understanding the cost structure of a payment gateway is fundamental to managing your business’s financial health. Here’s a detailed look at Kiplepay’s and Paydibs’ pricing models for SMEs, based on available information for 2025.

Kiplepay Pricing Overview for SME

Disclaimer: While we strive for accuracy, details such as rates, packages, or supported services may vary or change without notice. Readers are advised to verify all pricing, service availability, and technical specifications directly with the respective payment providers Paydibs and Kiplepay.

Paydibs’ Pricing Overview for SME

Note: The RM 300 yearly maintenance fee is typically waived if the business achieves a minimum sales volume of RM 360,000 in the previous year. This is FREE for local Malaysian merchants. International merchants may incur a charge of USD 120.

Tips and Considerations for Your Business

While features and pricing are important, there are other factors that influence a payment terminal suitability for your business. Here are factors to consider when choosing a payment machine. 

Security & Compliance

Both kiplepay and Paydibs are regulated by Bank Negara Malaysia (BNM) and adhere to industry standards like PCI DSS.

• This adherence is crucial for safeguarding sensitive customer data and ensuring compliance with financial regulations.
• Look for details on their specific fraud management systems and data encryption methods.
• Both providers prioritize security, which builds confidence for both merchants and customers.

“A reliable payment gateway is not just about transactions; it’s about protecting every single one with the highest security standards.”

Customer Support & Reliability

A responsive and knowledgeable support team can make all the difference, especially when technical issues arise.

• Availability: Enquire about their service level agreements (SLAs) and the typical response times.
• Channels: Check the availability of support channels, such as live chat, phone, or email.
• Technical Assistance: Assess the depth of their technical assistance, which is vital for smooth operations.

Scalability for Business Growth

Consider whether the chosen payment gateway can grow with your business.

• Volume Handling: Can it handle increasing transaction volumes as your business expands?
  
• Future Expansion: Are there options for integrating new payment methods or expanding into international markets in the future?
  
• A scalable solution avoids the hassle and cost of switching providers as your business grows.

Finding Your Ideal Payment Partner

The selection of a local payment gateway is more than a technical decision, it is a strategic one that influences your business’s financial health, operational efficiency, and customer satisfaction. 

Both Kiplepay and Paydibs present compelling offerings for Malaysian SMEs however other payment gateway Malaysia are also readily available in the market. 

So take the time and choose the best payment provider for your business, and you will see conversion rise and less abandoned carts, that we can guarantee.