For any business operating online in Malaysia today, enabling smooth and secure payments is one of the most important parts of the business. A straightforward checkout experience isn’t just a convenience, it significantly impacts customer satisfaction and ultimately, your sales.
With a rapidly growing digital economy, choosing the right payment gateway is a decision that should warrant careful consideration as it can be the difference between smooth business operations or endless headaches.
Two names often come up when discussing payment solutions in Malaysia are Paydibs and Billplz. Both offer distinct advantages and cater to different business needs.
Today, we will provide an in-depth look at what each platform brings to the table, helping fellow Malaysian business owners to decide which payment machine provider might be the better fit for your operations.
Before we dive into the direct comparison, let’s get acquainted with our two contenders.
Paydibs
Paydibs positions itself as a robust platform providing a wide array of online and offline payment processing services. Their approach seems geared towards offering a more integrated solution for businesses looking to manage various payment channels, from e-commerce, vending machines to retail shops, and the likes.
Billplz
Billplz is well-known for its focus on simplifying payment requests, particularly through payment links and basic invoicing. It has gained popularity among small businesses, freelancers, and those who prioritise ease of use and a straightforward approach to collecting payments, especially via online banking.
When evaluating payment gateway Malaysia options, the debate would always be centred around payment options and features, as it directly affects your customers’ ability to pay.
Paydibs
Paydibs provides a comprehensive range of widely used payment methods, particularly within its online and mobile application packages. This robust selection is designed to cater to a broad customer base and their preferred transaction methods.
Billplz
Billplz shines in its ability to generate simple payment links and facilitate basic invoicing, making the process of requesting and collecting payments very straightforward, often without requiring a complex e-commerce website infrastructure.
Both providers have similar payment coverage, but Paydibs offers international payments and QR options, making it great for businesses operating international business. On the other hand, Billplz hassle-free payment links and basic invoicing makes it fantastic for SMEs who do not need the complex integration.
Selecting a payment gateway often comes down to cost. It’s important to look beyond just the per-transaction fee and consider all potential charges, as these can add up differently depending on your business model.
Let’s examine the general pricing approach for each platform:
Paydibs operates with a package-based system, offering different structures for online, terminal, and mobile app usage. Their fees vary based on the chosen package, but several common elements and potential advantages can be observed:
Fee Type | Online Package | Terminal (Rent/Buy) | Mobile App Package | Notes |
Signup Fee | FREE* | FREE | FREE | Free for local merchants only. Signup fee for foreign merchants is USD 120.00. |
Yearly Connection Fee | N/A | RM120 (Buy) / N/A (Rent) | N/A | N/A |
Yearly Maintenance Fee | RM300* | N/A | FREE | Waived with min. sales volume RM360,000 in previous year. |
Deposit (Refundable) | N/A | RM500 (Rent) / N/A (Buy) | N/A | Only applicable for Terminal Rent. |
Payment Methods Accepted | Online Banking, Credit/Debit, E-Wallet, BNPL, Int. Payment | Same as Online | Online Banking, Credit/Debit, E-Wallet, BNPL | Comprehensive range for each package. |
Billplz adopts a more simplified, transaction-focused pricing model, particularly noted for its competitive FPX rates. This model appeals to businesses prioritising cost-efficiency and straightforward payment methods.
Plan | Monthly Fee | FPX Transaction Fee | Payout Speed | Key Acceptances |
Basic | RM0/month | RM1.10 / paid FPX | Next business day FPX payout | Online Banking (FPX), Visa/Mastercard*, E-Wallet* |
Standard | RM999/year | RM0.70 / paid FPX | Next business day FPX payout | Online Banking (FPX), Visa/Mastercard*, E-Wallet* |
Enterprise | Custom | Custom | Real-time FPX payout | Custom |
*Additional activation may be required for Visa/Mastercard and Wallet on Basic/Standard plans.
Disclaimer: This comparison is based on publicly available information and is intended for informational purposes only. Businesses should contact providers directly to confirm current pricing and assess their specific needs.
Connecting a payment gateway to your website or system needs to be straightforward and have seamless integration with business existing POS systems.
Paydibs
Billplz
The security of transactions and compliance with regulations are non-negotiable for any payment terminal. Fortunately, both Paydibs and Billplz take security seriously.
Paydibs
Billplz
A smooth experience for both merchants and customers, along with reliable support, is paramount. When things go wrong, having a helpful customer support staff during a pinch is absolutely important. Just imagine the long-line of impatient customers and your payment terminal is down for hours on end, not a good look isn’t it?
Paydibs
Billplz
Since both are local providers, that means you will real-time help and support in local Malaysian business operation hours.
The settlement period directly impacts your cash flow and operational liquidity. Different payment methods can have varying payout schedules, which is an important consideration. Businesses rely on cashflow and it’s an aspect that business owners should definitely consider.
Paydibs
Billplz
When Paydibs Might Be Your Ideal Choice:
When Billplz Might Be Your Ideal Choice:
Category | Paydibs | Billplz |
Business Fit | Medium to large businesses; integrated physical + online systems | Freelancers, startups, small businesses |
Payment Methods | FPX, Cards, E-Wallets, BNPL, QR Pay, International | FPX, Cards*, E-Wallets*, BNPL |
Setup Fees | Free for locals; USD 120 for foreign merchants | RM0 (Basic), RM999/year (Standard) |
Maintenance/Annual Fees | RM300 (Online, waived with volume); Free (Mobile) | RM0 (Basic), RM999/year (Standard) |
Transaction Fees (FPX) | Varies by package and acquiring bank | RM1.10 (Basic), RM0.70 (Standard) per transaction |
Payout Speed | T+1 or T+2 depending on role (gateway vs acquirer) | FPX: Next business day Cards: T+2 E-Wallets: Varies by provider |
Integration & APIs | Full APIs, SDKs, POS, mobile integration; Real-time dashboards | Simple APIs; easy plugins for WordPress/WooCommerce; Payment links/invoices |
International Payments | Supported (select packages) | Not supported |
Support Channels | 24/7 Hotline, email, WhatsApp | Email, live dashboard, limited direct support |
UX Focus | Suited for more advanced, integrated systems | Very simple, clean UI; beginner-friendly |
Choosing between Paydibs and Billplz isn’t about finding a universal “winner” but about identifying the best fit for your specific business needs. Both are strong contenders in the payment gateway Malaysia arena, offering reliable services.
Final Considerations:
For a broader perspective on other market options, you might find our recent article, Top 10 Payment Gateways in Malaysia, helpful.
By carefully evaluating these points, you can confidently select the payment gateway that empowers your business to provide a truly seamless checkout experience, facilitating growth and customer satisfaction.
Billplz primarily focuses on Malaysian Ringgit (MYR) and local payment methods, international credit card acceptance is available but often requires additional activation and specific rates.
Yes. Paydibs offers terminal packages (both for rent and buy) which cater to businesses needing physical point-of-sale systems alongside their online presence.
For e-wallets like ShopeePay and TNG on Billplz, additional activation may be required, which is subject to partner approval and separate documentation.
Paydibs provides a merchant dashboard with various reports and analytics tools to track transactions, sales performance, and payout statuses.
While Billplz is known for payment links, its core features are more geared towards single-time payment requests or simple recurring invoices rather than automated subscription management.
Paydibs has processes in place to help merchants manage chargebacks and disputes, usually providing tools and guidance within their merchant portal.