SenangPay or Paydibs? Who Really Matters for SMEs

Choosing a payment gateway Malaysia isn’t just about picking the cheapest or flashiest option. For many small businesses in Malaysia, it’s about finding a solution that’s reliable, affordable, and fits both current needs and future plans. 

SenangPay and Paydibs are two top contenders in the industry,  and while both offer essential services for handling online and in-person payments, they differ in pricing, flexibility, and the types of businesses they serve best.

Today, we are going to unpack everything you need to know about these two payment gateway titans in Malaysia. From SenangPay pricing and Paydibs pricing, to key features, support, and suitability, we’re to help you make a confident, informed decision.

What Do SMEs Typically Need in a Payment Gateway?

Before diving into each option, it helps to understand what small businesses should look for in a payment system:

• Affordable setup and maintenance
  
• Access to local payment options (FPX, Touch ‘n Go, Boost, GrabPay.)
  
• Card payment capabilities
  
• Integration with online stores and e-commerce platforms
  
• Responsive customer support
  
• Clear settlement terms

Both SenangPay and Paydibs tick many of these boxes, along with other providers such as Billplz, but not always in the same way.

SenangPay: Simplicity & Affordability

SenangPay markets itself as an easy-to-use, all-in-one online payment solution for Malaysian businesses. It’s focused on those who primarily sell online and want straightforward access to payment features without needing complex integrations.

SenangPay Pricing

“SenangPay is best described as plug-and-play for online transactions. It’s quick to set up and gets the job done without fuss.”

Highlights:

• Supports FPX, Boost, GrabPay, ShopeePay, Touch ‘n Go, and ShopBack
  
• Credit/Debit cards and Buy Now Pay Later (BNPL) only available on Advance and above
  
• 0% instalment payment plan (IPP) option included for higher tiers
  
• Instant approval for Malaysian merchants
  
• No terminal hardware, fully online

SenangPay Login and User Experience

Once approved, merchants can access their dashboard via SenangPay Login. The interface is simple, with quick insights into sales, transactions, and settlement reports.

Paydibs: Versatility & Hardware Support

Paydibs provides more flexibility for businesses that operate online and offline or require more control over their payment infrastructure. It supports web-based payments, mobile apps, and even physical card terminals.

Paydibs Pricing (Terminal and Online)

Disclaimer: For the most accurate and up-to-date information, please visit the official Paydibs and SenangPay websites. This blog is not endorsed by, affiliated with, or sponsored by either company. The content here is based on independent research and personal observations only.

“Paydibs stands out for its versatility, supporting both online and offline sales through hardware terminals and global payment methods.”

Notes:

• Maintenance fee waived with RM360,000 in annual sales
  
• Signup is only free for local merchants; foreign merchants are charged USD 120

Highlights

• Includes FPX, card payments, local e-wallets, QR payments, BNPL, and international gateways
  
• Offers hardware terminals for in-store purchases (buy or rent)
  
• Integration-friendly for developers needing custom API solutions
  
• Supports businesses with international ambitions or hybrid operations

Quick Feature Comparison

1. Affordable Setup and Maintenance Costs

SenangPay

• Low annual fees starting at RM199 (Starter plan).
  
• No hardware costs since it’s fully online.
  
• Clear, straightforward pricing ideal for small businesses and startups.
  

Paydibs

• More complex fee structure with yearly fees (RM300 for online plan).
  
• Additional costs for terminal rental (RM40/month) or purchase (RM480 one-time).
  
• Maintenance fees may apply but can be waived with sufficient annual sales volume (RM360,000).
  
• Suitable for businesses willing to invest in hardware for in-person sales.
  

2. Access to Popular Local Payment Options

Both SenangPay and Paydibs support:

• FPX (local online bank transfers)
  
• E-wallets including Touch ‘n Go, Boost, GrabPay, ShopeePay, and ShopBack
  

This ensures customers can use familiar, trusted local payment methods across both platforms.

3. Support for Credit/Debit Card Payments

SenangPay

• Card payments supported starting from the Advance plan.
  
• Includes Buy Now Pay Later (BNPL) options on Advance and Enterprise plans.
  

Paydibs

• Card payment acceptance included on all plans, both online and via physical terminals.
  
• Supports BNPL across plans, with 0% instalment payment plans also available.

4. Smooth Integration with E-commerce Platforms

SenangPay

• Plug-and-play design for quick integration with WooCommerce, Shopify, and other e-commerce platforms.
  
• Ideal for businesses wanting fast, hassle-free setup without developer resources.

Paydibs

• Supports custom API integrations for businesses with developer capabilities or unique workflows, also include WooCommerce, Magento, and custom platforms support
  
• Hardware terminals and mobile apps allow in-person payments alongside online sales.
  
• Quick deployment timelines (3 to 7 days), helping businesses start accepting payments swiftly.
  

5. Responsive and Reliable Customer Support

SenangPay

• 24/7 customer support accessible to all plan levels.
  
• Focused on being approachable and helpful for small businesses and freelancers.
  
• Regulated under Bank Negara Malaysia

Paydibs

• 24/7 hotline help desk available for prompt assistance.
  
• Support extends to hardware troubleshooting and operational guidance.
  
• Secured payment terminals backed by professional maintenance and service, regulated under BNM (Bank Negara Malaysia)

6. Clear, Predictable Settlement Terms

SenangPay

• Transparent pricing with clear settlement cycles and fees.
  
• Suitable for businesses preferring simplicity and predictability in cash flow.

Paydibs

• Offers flexible settlement terms, which can be tailored based on business volume and plan.
  
• Suited to businesses requiring more customizable cash flow arrangements.
  
• Secured payment terminals add an extra layer of transaction security.

3 Key Questions to Ask Before Deciding

• Are you selling only online or also in person?
  If it’s only online, SenangPay might be all you need.
  

• Do you want international payment support and hardware?
  Then Paydibs is likely the better choice.
  

• Are you on a tight budget, or do you expect to scale quickly?
  SenangPay offers lower entry costs, but Paydibs grows better with volume.

Choose the Payment Gateways That Work For You

In the end, neither SenangPay nor Paydibs is objectively better, they’re just better for different kinds of businesses.

If you’re looking for something lean, affordable, and purely online, SenangPay is the way to go. But if your business needs the flexibility of both physical and digital payments, plus international capabilities, Paydibs offers tools that can scale alongside your growth.

If you’re still unsure if these two payment gateways are the ones for you, go check our Top 10 Payment Gateways in Malaysia guide!

Remember, don’t just compare features. Compare them to your actual business goals.